Return & Exchange Policy

At Akash Garments, we want our customers to have a smooth and satisfactory shopping experience. This Return & Exchange Policy explains the conditions under which returns or exchanges may be requested for products purchased from our website.

By placing an order with us, you agree to the terms mentioned in this policy.

1. Eligibility for Return or Exchange

A product may be eligible for return or exchange only if:

• The item delivered is damaged, defective, or incorrect
• The return or exchange request is made within the allowed time period
• The product is unused, unwashed, and in its original condition
• All original tags, packaging, and accessories, if any, are intact
• The product is returned in a condition suitable for inspection

Akash Garments reserves the right to reject return or exchange requests if the item does not meet the required conditions.

2. Non-Returnable / Non-Exchangeable Items

Certain products may not be eligible for return or exchange due to hygiene, usage, or product-specific reasons.

These may include:

• Used or washed items
• Products without original tags or packaging
• Items damaged after delivery due to customer handling
• Discounted, clearance, or final sale products, where clearly mentioned
• Innerwear or other products that are not eligible for return due to hygiene reasons, unless received damaged or incorrect

Customers are advised to review product details carefully before ordering.

3. Return / Exchange Request Time

Customers should raise a return or exchange request within the time period specified on the website or within a reasonable period after delivery.

Requests made too late after delivery may not be accepted.

We recommend contacting our support team as soon as possible after receiving the product if there is any issue.

4. Valid Reasons for Return or Exchange

A return or exchange request may be considered for reasons such as:

• Wrong product delivered
• Damaged product received
• Defective item received
• Missing item in the package, where applicable
• Size issue, only if exchange support is allowed for that product category and subject to stock availability

Return or exchange approval will depend on product condition, request details, and policy eligibility.

5. Exchange Policy

If exchange is available for your product, it may be approved based on:

• Availability of the requested size, colour, or replacement item
• Condition of the returned product
• Verification of the issue by our team
• Eligibility under this policy

If the requested exchange item is not available, we may offer an alternative solution as per the applicable policy or support process.

6. Return Process

If you wish to request a return or exchange, please follow these general steps:

• Contact Akash Garments support with your order details
• Share the reason for return or exchange
• Provide photos or videos if the product is damaged, defective, or incorrect
• Wait for confirmation and further instructions from our support team
• If approved, return the item as instructed

Products sent back without approval or without following the correct process may not be accepted.

7. Product Condition for Approval

Returned items must generally be:

• Unused and unwashed
• Free from stains, perfume, damage, or signs of wear
• In original fold/packaging condition where possible
• Returned with all tags, labels, and accessories intact

Akash Garments has the right to inspect the returned product before approving the exchange or refund process.

8. Refunds Related to Returns

If a return is approved and a refund is applicable, the refund will be processed according to the refund policy or the applicable order resolution process.

Please note:

• Refund timelines may vary depending on payment mode and verification
• Shipping charges may or may not be refundable, depending on the case
• Refunds may be denied if the returned product fails inspection or does not match the reason stated in the request

9. Exchange for Size or Colour

Exchanges for size or colour may be offered only if:

• The product category allows exchange
• The replacement size or colour is in stock
• The item is unused and eligible under the policy
• The request is made within the allowed time period

Exchange availability is not guaranteed and depends on stock and approval status.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately after delivery.

To help us resolve the issue faster, customers should:

• Share order details
• Provide clear photos or videos of the product and packaging
• Contact support without unnecessary delay

Once verified, we will make reasonable efforts to offer a suitable resolution.

11. Return Shipping Responsibility

Return pickup or return shipping support, if offered, may depend on the location, product type, and reason for return.

In some cases:

• We may arrange pickup through a courier partner
• Customers may be asked to self-ship the product if pickup is unavailable
• Return shipping reimbursement, if any, will depend on the approved case and policy terms

Akash Garments reserves the right to decide the appropriate return logistics process.

12. Cancellation vs Return

Order cancellation and return/exchange are separate processes.

• Cancellation applies before or during order processing, where allowed
• Return/Exchange applies after delivery, subject to eligibility

Customers should review both the order terms and return policy for clarity.

13. Policy Abuse

To protect our customers and business, Akash Garments reserves the right to refuse return or exchange requests in cases of:

• Repeated misuse of return policies
• False claims
• Returned items that do not match the original product
• Intentional damage or used items being returned
• Any suspicious or abusive activity

14. Changes to This Policy

Akash Garments may update or revise this Return & Exchange Policy at any time without prior notice. Any changes will be posted on this page.

Customers are encouraged to review this page periodically.

15. Contact Us

If you have any questions about returns, exchanges, damaged products, or request eligibility, please contact Akash Garments using the contact details provided on our website.

For return-related support, please visit our Contact Us page.