Shipping Policy
At Akash Garments, we aim to process and deliver your orders in a smooth, safe, and timely manner. This Shipping Policy explains how shipping, dispatch, delivery timelines, and related conditions are handled when you place an order on our website.
By placing an order with us, you agree to the terms mentioned below.
1. Order Processing
Once your order is successfully placed, it is reviewed and processed before dispatch. We aim to begin processing orders as quickly as possible so they can be shipped without unnecessary delay.
Please note:
- Order processing may take some time depending on product availability
- Orders are usually processed on working days only
- Orders placed on weekends, public holidays, or outside working hours may be processed on the next working day
- In case of high order volume, sales periods, or operational delays, processing time may be longer than usual
Akash Garments reserves the right to delay dispatch if additional verification or stock confirmation is required.
2. Shipping Coverage
We aim to deliver products to multiple serviceable locations. However, shipping availability may depend on:
- Your delivery address
- Pincode serviceability
- Courier partner availability
- Product type or shipping restrictions
If your location is not serviceable at the time of order, we may contact you with an update or cancel the order if delivery is not possible.
3. Shipping Charges
Shipping charges, if applicable, may be displayed during checkout before you complete your order.
Please note:
- Shipping charges may vary depending on order value, delivery location, product type, or promotional offers
- Free shipping, if offered, will be subject to specific terms and may apply only to selected products, categories, or order values
- Any applicable shipping fee shown at checkout will be considered final for that order unless otherwise communicated
4. Dispatch Timeline
After processing, orders are dispatched through our delivery partners. Dispatch time may vary depending on:
- Product availability
- Order confirmation status
- Payment verification
- Packaging requirements
- Operational conditions
We aim to dispatch eligible orders as soon as possible, but dispatch times are not guaranteed and may change due to factors beyond our immediate control.
5. Estimated Delivery Time
Estimated delivery time depends on the customer’s location, courier performance, and dispatch timing.
Please note:
- Delivery timelines are approximate and may vary from region to region
- Metro cities may receive deliveries faster than remote or non-serviceable areas
- Delays may happen due to weather, public holidays, transport issues, or courier-related disruptions
- Delivery estimates shown on the website, if any, are only indicative and not guaranteed
Akash Garments will not be held responsible for delays caused by courier companies or external logistical issues once the order has been dispatched.
6. Delivery Attempts
Our courier partners may attempt delivery based on their standard process. It is the customer’s responsibility to ensure that:
- The shipping address is correct and complete
- The contact number provided is accurate and reachable
- Someone is available to receive the order, where required
If delivery fails due to incorrect address details, unavailable recipient, or repeated unsuccessful attempts, the order may be returned, delayed, or cancelled based on courier and operational conditions.
7. Order Tracking
If tracking information is available, customers may receive shipping updates through SMS, email, WhatsApp, or other communication channels provided during the order process.
Tracking availability may depend on the courier service used and system support.
8. Delayed, Lost, or Undelivered Shipments
While we make every effort to ensure timely delivery, certain delays or issues may occur during transit.
If your shipment is delayed, lost, or marked delivered but not received, you should contact us as soon as possible. We will make reasonable efforts to coordinate with the courier partner and assist in resolving the issue.
However:
- Resolution timelines may depend on courier investigation
- Akash Garments cannot guarantee instant resolution for courier-related disputes
- Claims related to shipment issues may require order details, tracking details, and customer cooperation
9. Incorrect Shipping Information
Customers are responsible for entering the correct delivery information at the time of placing an order.
Akash Garments will not be responsible for:
- Orders delivered to the wrong address due to incorrect information entered by the customer
- Delays caused by incomplete or inaccurate address details
- Failed deliveries caused by unreachable contact numbers
If an order has not yet been dispatched, you may contact us to request an address correction, but changes cannot always be guaranteed after order confirmation.
10. Damaged Packaging or Delivery Issues
If you receive a package that appears tampered with, damaged, or opened, we recommend that you:
- Check the package carefully before accepting it
- Take photos or videos, if possible
- Contact our support team immediately with your order details
This helps us review the issue faster and coordinate with the delivery partner where necessary.
11. Partial Delivery or Multiple Shipments
In some cases, products from the same order may be shipped separately due to stock availability, packaging needs, or logistics arrangements. If this happens, you may receive multiple shipments for a single order.
Customers will be informed where possible if separate delivery is required.
12. Shipping Policy Updates
Akash Garments reserves the right to revise or update this Shipping Policy at any time without prior notice. Changes will take effect once updated on this page.
We recommend reviewing this policy periodically for the latest information.
13. Contact Us
If you have any questions related to shipping, delivery, dispatch, or tracking, please contact Akash Garments through the contact details available on our website.
For any shipping-related support, please visit our Contact Us page.
